FIELD NOTES TOPICemail
2 notes, newest first.
Playful AI in Professional Email: A Field Experiment on Tone and Recipient Engagement
A study found that using a large language model (GPT-5) to write work emails in a playful tone increased emotional positivity in recipients, while using a professional tone decreased it. However, neither condition…
Playful AI in Professional Email: A Field Experiment on Tone and Recipient Engagement
A study found that using a playful tone in work emails generated by GPT-5 increased emotional positivity in responses, while a professional tone decreased it. However, neither condition directly affected open rates…
