FIELD NOTES TOPIC
chatbots
3 notes, newest first.
A knowledge-guided agentic framework for mitigating patient-context ambiguity in health queries
The paper introduces a framework to improve the performance of healthcare chatbots by reducing patient-context ambiguity in queries. The framework uses a knowledge graph to interpret queries, create plausible…
Toward Trustworthy Large Language Model Agents in Healthcare
The paper presents CareConnect, a safety-focused AI chatbot designed to automate healthcare appointment scheduling. It uses large language models, retrieval-augmented generation, and safety guardrails. The system…
AI Healthcare Chatbots as Information Infrastructure: A Large-Scale Study of User-Reported Breakdowns
This research study examines over 15,000 user reviews of AI healthcare chatbot apps to identify common breakdowns in their performance. The study found three main issues: access barriers, service unreliability, user…
